90% Fewer CX Issues
Reduce trouble resolution from days or weeks to minutes and hours. Achieve up to a 90% reduction in CX issues from baseline by catching zero-audio events, SIP errors, and routing failures before they reach customers.
Find CX failures before your customers do.
Flow is the automated assurance platform that tests your entire contact center. Infrastructure, IVR, AI agents, and live agents, continuously.
Two complementary platforms that validate your entire customer experience — from the journey itself to how agents and AI perform within it.
flowCX (Lens)
The Journey Assurance Truth Engine. Find infrastructure outages, data sync failures, and routing defects before they hit production by simulating 1,000+ customer journeys.
Infrastructure & IVR
flowAX
Autonomous quality assurance that deploys AI-powered synthetic customers to test your live agents and chatbots in real time. Schedule ongoing campaigns or score every interaction for 100% testable QA coverage.
Agents & AI Bots
of CX interactions touched by Agentic AI by 2026
of contact centers increasing AI investment over 24 months
of executives cite AI as a critical digital strategy
are prioritizing AI-powered analytics for decision-making
Contact centers are rapidly moving from legacy IVR systems through CCaaS and NLU toward fully autonomous Agentic AI. This shift brings immense opportunity — and significant testing complexity.
TekVision's Flow platform is GenAI-native from the ground up, built for this new era, not retrofitted from legacy tools.
CX issues don't announce themselves. They slip through testing gaps and reach real customers — damaging CSAT, increasing escalations, and eroding trust before your team even knows there's a problem.
Dead air, SIP 404/503 errors, firewall RTP blocks, and dropped calls leading to abandoned interactions, often discovered only after customer impact.
Screen-pop latency, desktop logic loops, CRM connection delays, broken DTMF, improper routing handoffs, and NLU failures that frustrate customers and agents alike.
Manual QA reviews only 1–3% of interactions. Passive analytics analyze historical recordings, so you discover issues long after customers have been impacted.
flow
24/7 synthetic heartbeats with real-time MOS metrics and step-level failure tracking. Load test with 5,000+ concurrent ports for peak readiness. The Action Center pinpoints exactly where a journey fails with precise timing metrics, ANI/DNIS tracking, and audio .wav captures.
flow
Simulate 1,000+ customer journeys to find logical failures before production. GenAI-powered IVR mapping and test case generation streamlines complex development cycles. Virtual Agent Desktop validation ensures screen pops and CRM handoffs work across on-prem, remote, and hybrid endpoints.
flow
AI-driven quality assurance deploys synthetic customers to test live agents and chatbots in real time. Every interaction scored 1–100 with Pass Rates, sentiment tracking, and auto-generated Coaching Boards. Choose Live AI conversations or Scripted Playback for compliance, eliminating human bias entirely.
A feature-rich platform with out-of-the-box capabilities across the entire CX testing lifecycle.
Synthetic heartbeats auditing TFNs and functional paths 24/7 with real-time MOS metrics. The Action Center provides step-level failure tracking, precise timing metrics (AVG ANS, call duration), and detailed error logging with ANI/DNIS tracking for rapid root-cause analysis.
Deploy synthetic customers powered by Claude AI for real phone calls and live chat. Choose dynamic “Live AI” conversations for adaptability testing or strict “Scripted Playback” for compliance, with direct Genesys Cloud routing to target specific queues or agents.
Simulate peak-season spikes with 5,000+ concurrent ports to find your infrastructure breaking point before customers do.
Multi-pass jury scoring delivers a clear 1–100 score, overall Pass Rate, and explicit strengths and improvement areas. Tracks sentiment, agent empathy, escalation triggers, bot latency, dead air, and interrupt rate per interaction.
No agents to install, no CRM integrations to build, no telephony changes required. Flow tests from the outside in. Dial your number, chat your widget, score your agents. Go from first call to executive dashboard in under a week, across any CCaaS stack.
Flexible plans from per-port SaaS to fully dedicated enterprise deployments.
Per Port · SaaS
Most Popular
Dedicated · SaaS
Custom
Teams using Flow report measurable improvements in CX quality, reduced go-live risk, and significant cost savings.
Trusted by Fortune 500 companies across regulated industries where CX reliability is mission-critical.
Evolve your QA from a reactive sampling process into a proactive intelligence engine. Trusted by Fortune 500 companies, Tier-1 Banks, Telcos, and Government Agencies.
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